- Network : – WAN and LAN connectivity, routers, firewalls, and security
- Server & applications :- Windows Server, Exchange, SharePoint, Active directory,
- Virtualization technologies : VMware, Citrix, and Microsoft.
- Remote access solution support : VPN, Terminal Services, and Citrix.
- Remote monitoring and management of system alerts and notifications.
- Performing Backup, archiving and Disaster Recovery.
- Participate in the administration and maintenance of the remote monitoring and management
of system ; update agent scripts, respond to alerts, monitor dashboard, and periodic system
- Communication with end user as required ; keeping them informed of incident progress,
notifying them of impending changes or agreed outages.
- Work Closely with colleagues to meet team goals and improvement processes.